FAQs

Frequently Asked Questions (FAQs)

1. How long does shipping take?

We offer free standard shipping on all orders. Delivery typically takes 5–8 business days after your order has been processed.

2. How do I track my order?

To track your order, email us at markplainsh@gmail.com with your order number and name. Our team will provide your tracking update within 24 hours.

3. Can I return my order?

Yes! We accept returns within 30 days of delivery. Return shipping is free, and there are no restocking fees. Please ensure items are unused and in original packaging.

4. How do I start a return?

Just send an email to markplainsh@gmail.com with your order number and reason for return. We'll send you a prepaid return shipping label and instructions.

5. When will I receive my refund?

Once your return is received and inspected, we’ll process your refund within 5–7 business days to your original payment method.

6. Can I cancel or change my order?

If you need to cancel or modify your order, please contact us within 12 hours of placing it. After this period, we may not be able to make changes if the order has already been processed.

7. Do you ship internationally?

Currently, we ship only within Australia. We’re working on expanding our shipping options in the future.

8. What payment methods do you accept?

We accept all major credit cards, PayPal, and secure payment options at checkout.